CommsPliant Blog

UK regulatory updates and practical guidance on controlled, auditable customer communications.

Topic: Customer communications Clear topic

UK 5 min read 8 September 2026

When AI Sounds Regulated: The FCA’s Warning on Investor Trust

FCA research reveals misconceptions about AI financial information. What should firms check when AI helps shape customer communications?

AI governanceApproval workflowsAudit trailConsumer DutyConsumer understandingCustomer communicationsFCA
UK 5 min read 8 September 2026

£4.7 Million: When Regulatory Change Outruns Operational Controls

Explore Citibank’s £4.7m sanctions penalty, OFSI’s findings and the practical lessons for regulatory change, operational controls and communication governance.

Approval workflowsAudit trailCustomer communications