Compliance communication management
CommsPliant helps regulated businesses manage approved customer communications outside the codebase, with approval workflows, version control, audit logs and API rendering.
Designed for financial services, pensions, fintech and other regulated businesses.
The problem
In many regulated businesses, customer communication text is trapped inside code. A small wording update can require a developer ticket, testing, approval, deployment and manual tracking — creating delays for business teams, pressure for engineering, and risk for compliance.
Business and compliance teams cannot update approved wording without asking engineering for help.
Simple communication changes move through too many tools, emails and manual steps before they can go live.
It becomes difficult to know which wording was approved, when it changed, and which version was actually sent.
When communication changes are managed across tickets, documents and code, the audit trail becomes fragmented.
The solution
CommsPliant takes communication content out of the codebase and puts it where it belongs — in the hands of the people responsible for it.
Business teams update wording directly. Compliance teams approve it before it goes live. Engineering connects once via API and never needs to touch a template change again.
One source of truth. Full audit trail. No more development tickets for a wording change.
How it works
Business teams edit. Compliance approves. Engineering connects once and stays in control.
Connect your existing systems via API — PHP, Python, Java, Go or any stack. One integration. Done.
Operations and communications teams edit approved templates and wording directly in CommsPliant.
Every change goes through a structured approval workflow before it can go live. Full version history is kept.
Once approved, updated wording is available via API immediately. No code change. No deployment. No delay.
Features
Everything regulated teams need to manage approved wording properly — with governance, traceability and speed.
Create, manage and organise all communication content in one central workspace.
Structured review and sign-off at every stage. Nothing goes live without the right approval.
Track every change, compare versions, and restore previous approved wording at any time.
Complete history of every change, review and approval. Always ready if a regulator or auditor asks.
Your existing systems pull approved content via API. One integration, works with any tech stack.
Role-based access for every team. The right people can edit, review or approve — nothing more.
Prevent approvals getting stuck by automatically reminding reviewers when wording is waiting.
Restrict access to sensitive PDF communications by setting a password at the point of generation.
Three teams, one workflow
CommsPliant solves a problem that lives between teams. It makes life easier for all three.
Prepare and update wording directly, without raising a development ticket every time something needs to change.
Review, approve and track every wording change with clearer control, structured workflows and a complete audit trail.
Connect via API once. After that, content changes never touch the codebase. Fewer tickets. Cleaner deployments.
Who it is for
If your business sends regulated customer communications and needs a faster, safer way to manage approved wording — CommsPliant is designed for you. Not seeing your industry? If your team regularly updates approved customer emails, PDFs or other regulated communications, we would like to hear from you.