DigitalOcean
- Purpose
- Production infrastructure and hosting
- Location
- London LON1, United Kingdom
Current
DigitalOcean provides the infrastructure used to host the core CommsPliant production environment.
The providers involved in delivering CommsPliant.
CommsPliant keeps a clear record of the third parties that may process client data as part of the service. We review relevant providers for privacy, security, contractual and international-transfer considerations and maintain a client-facing subprocessor list.
Subprocessor Position
Current
Amazon Web Services / Amazon SES
- Purpose
- Transactional email delivery, where selected and enabled
- Location
- Production region confirmed before live client processing
Planned for production use where selected and enabled
Amazon SES is the intended production email provider for CommsPliant transactional email functionality. Before any live client processing through Amazon SES, the production region, contractual position and international-transfer details are confirmed.
What is not outsourced
Core editor and document generation
The core CommsPliant document editor and generation technology are developed and operated in-house. Client templates and generated communications are not sent to an external document-rendering SaaS provider as part of the core generation process.
In-house
How subprocessors are managed
Relevant providers are reviewed proportionately before they are used for live client processing.
The review considers:
- what service the provider performs;
- whether client personal data is processed;
- where relevant processing takes place;
- security and contractual safeguards;
- international-transfer considerations where applicable;
- whether the provider needs to appear on the client-facing Subprocessor List.
The list is updated when a relevant provider or processing arrangement changes.
Documented and operating
Client transparency
Clients can request the current Subprocessor List during procurement, onboarding or due-diligence review.
Where a service is optional, only the providers relevant to the client's configured service need to apply.
Request current Subprocessor ListFAQ
DigitalOcean currently provides the infrastructure used to host the core CommsPliant production environment. Amazon SES is the intended provider for transactional email where that service is selected and enabled.
The core production environment is hosted by DigitalOcean in its London LON1 region in the United Kingdom.
No. The core CommsPliant document editor and generation technology are developed and operated in-house. Client templates and generated communications are not sent to an external document-rendering SaaS provider as part of the core generation process.
Relevant providers are reviewed before they are used for live client processing, including privacy, security, contractual and international-transfer considerations. The client-facing Subprocessor List is updated when a relevant provider or processing arrangement changes and can be requested during procurement or onboarding.
No. Amazon SES is intended for transactional email only where that service is selected and enabled. Before live client processing begins, the production region, contractual position and relevant international-transfer details are confirmed.
Still have questions?
If you need more detail about providers, processing locations or subprocessor arrangements, contact us and we'll help.
Request more informationSupporting Records
| Resource | Availability | Action |
|---|---|---|
| Supplier Management Policy |
Controlled · On request
|
Request access |
| Subprocessor and International Transfer Register |
Controlled · On request
|
Request access |
| Client-facing Subprocessor List v1.0 |
On request / Client onboarding
|
Request access |
| Data Processing Agreement v1.1 |
Client onboarding
|
Request access |
| Security and Privacy Risk Register |
Controlled · On request
|
Request access |
A request does not automatically mean that a full internal record will be provided. Where appropriate, CommsPliant may provide a client-facing version, extract, summary or other controlled evidence instead.