CommsPliant Blog

Practical guidance on communication governance, audit evidence and regulated customer messaging.

Topic: AI governance Clear topic

All markets 5 min read 6 October 2026

AI writes the wording. Who approves it?

AI can improve customer wording. Learn how human approvals, template versions and generation evidence help teams control what is used.

AI governanceApproval workflowsAudit trailCommunication evidenceCommunication governanceCustomer communicationsVersion control
UK 5 min read 8 September 2026

When AI Sounds Regulated: The FCA’s Warning on Investor Trust

FCA research reveals misconceptions about AI financial information. What should firms check when AI helps shape customer communications?

AI governanceApproval workflowsAudit trailConsumer DutyConsumer understandingCustomer communicationsFCA